STORE POLICY

Returns Policy:

1. Eligibility: To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition as received. 

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2. Return Process: If you wish to return an item, please contact our customer support within 3 days of receiving the order. Our team will provide you with instructions and a return authorization if applicable. Please include the original order number and reason for the return when contacting us.

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3. Return Shipping:The customer is responsible for shipping the item(s) back to us. We recommend using a trackable shipping service. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part.

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4. Refunds or Exchanges:Once the returned item(s) is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed back to the original method of payment within 30 days. Exchanges will be processed based on product availability.

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5. Non-Returnable Items: Some items may be non-returnable, such as personalized or customized products or items on final sale. 

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6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We may request photos or additional information to assess the issue. We will provide a refund, exchange, or replacement for the damaged or defective item.

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7. Store Credit: In certain cases, instead of a refund, we may offer store credit or a gift card as an alternative. This store credit can be used for future purchases on our website.

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8. Return Shipping Address:Please contact our customer support to obtain the correct return shipping address. Do not ship any items back without prior authorization and confirmation.

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